Getting help from the competition team
Send a support request, follow the conversation and reply by email.
You can contact the NYIOOC competition team from the Support page.
Send a support request
Open Support.
Choose New request.
Tell us how we can help. Include the brand, producer, order number or shipment involved.
Choose Submit request.
Our team replies in the same conversation, and you'll receive the reply by email too.
Replying
Reply on the request page in Support, or
simply reply to our email. Your email reply is added to the same conversation.
Requests waiting for you are marked Awaiting your reply.
Quick answers
On signed-in pages, the chat assistant at the bottom right can answer common questions about My NYIOOC. For anything about your own account, orders, samples or results, send a support request.
What support can help with
Transferring a producer to another account
Withdrawing an entry
Correcting cultivars on an award-winning brand
Adding a missing country, region or cultivar
Payment, invoice and wire transfer questions
Sample shipping and receipt questions
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