Sample shipping and receipt

Preparing your shipment, packing your samples, shipping documents and what happens when they arrive.

• How to ship your samplesCreate a shipment in Sample Shipping, download your shipping document and send your samples during the shipping period.
• How many samples to send and how to pack themHow much oil to send for each brand, and how to pack it so it arrives intact.
• Choosing how to ship your samplesThe difference between using your own courier and the NYIOOC Shipping Service.
• Your shipping document: slips, sample invoice and packing instructionsWhat's in the PDF you download for each shipment, and how to use each part.
• What happens when your samples arriveHow NYIOOC checks in your samples and how you're told.
• If your samples arrive broken or with a problemWhat it means when staff flag a sample as broken or problematic, and what to do next.